Building CRM knowledge and earn credentials

 

Welcome back, hope you are enjoying the blogs 

This weeks blog topic is about using a CRM online training platform called Trailhead, by using this training programme, it gave me a great opportunity to build my CRM knowledge and I was able to earn credentials for completing the courses. 

The following video will help you understand Trailhead:

https://youtu.be/Y8c2Ie3ammM

I started by watching the Navigate trailhead this video gave my a quick overview of how to use the Trailhead programme.

The first course I undertook was called get to know the cybersecurity role, in the course it outlined what the cybersecurity profession does, it identify the skills of a successful cybersecurity professional and explained the key activities that cybersecurity professionals perform. I learned that a cybersecurity profession needs a combination of technical and business skills. Their day to day work involves - working with multiple teams, understanding role of computers and other devices in criminal activity, serve as a subject matter expert on cyber rules and regulations, implement cybersecurity protections and cultivate cybersecurity awareness.

The second course I undertook was Quell carbon emission with green code, this course outlined to me the environmental impact of digitalization, they reckon by 2040 that the IT sector will be responsible for 14% of the worlds carbon emissions, their main concerns are the data centres that are using fossil fuel resources to power them. I was giving information in relation to the salesforce commitment to environmental responsibility and I also discovered how small changes can make a big impact on the environment.

The final course I undertook was Commerce AI, this course outlined to me the opportunities generative AI creates for digital commerce, and the commerce AI’s generative features. I learnt that for customers generative AI raises expectations for both personalisation and product discovery. For the merchants generative AI presents exciting opportunities for automation and insight. The Commerce AI’s generative features include – goal based commerce, Einstein powered product descriptions, Einstein powered commerce Concierge and Einstein created promotions.

After each course I completed their was two multiple choice question to complete, I was rewarded 100 points in each course for answering the questions correctly, by the end of completing the course I had successfully earned 5 badges. I found the online training course very interesting and helpful to have completed.

Talk soon, 

Katie 😁